Refund policy

Last updated: June 20, 2026

RETURNS
We want you to love your ReRoped gear. If something isn't right, you may request a return within 14 days of delivery. To be eligible, items must be unused, unworn, and in their original condition.

To start a return, email calvin@reroped.ca with your order number and reason for return. We'll respond with instructions.

REFUNDS
Once your return is received and inspected, we'll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

EXCHANGES
The fastest way to get a different item is to return the original (once accepted) and place a new order for the item you want.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at calvin@reroped.ca with photos of the issue, and we'll make it right at no additional cost to you.

NATURAL VARIATION IS NOT A DEFECT
Because ReRoped products are handmade from upcycled, retired climbing rope, slight variation in color, texture, and pattern between pieces is expected and is not grounds for a return.

SALE ITEMS
Items marked as final sale are not eligible for return or refund.

INTERNATIONAL ORDERS
International returns are the responsibility of the customer for return shipping costs, unless the item arrived damaged or incorrect.

CONTACT
Questions about a return or refund can be sent to calvin@reroped.ca.